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The increasing global competition in the industry forces companies to position the Service as a well performing and profitable business unit. As a consequence more customer satisfaction, increased competitiveness and operating margin will be generated.
To achieve this objective the complexity of the Customer Service requests professional structures, processes and procedures in order to be successful as interface between worldwide customers and the individual departments of the company like engineering, logistics, sales, production, purchasing, quality assurance, controlling, repair shop, and also subcontractors.
With my know how of 30 years strategic and operational experience in the field of Customer Service I support companies in setting up a profitable service organization with pragmatic and efficient solutions.